Super accommodating the all staff, nice view, very neat and comfortable rooms. The food was good. The pool was clean also the jacuzzi. Very relaxing the place and the ambiance. Super attentive the staff.
Reviewed by Tinytineee a TripAdvisor traveler 2nd May 2022
Best calming resort.Management excellent. I would greatly appreciate the reception peronell especially Mr Kaleem, Mr Mohammad and Mr. Level for their highly professionalism. Room service and food are excellent
Reviewed by Musaj a TripAdvisor traveler Abu Dhabi 30th April 2022
"Very good stay as always"
The stay was very good and comfortable , the staff are very nice and friendly as well
When entered the classic room the door was already open and the room looks old and not clean so i had to pay more to upgrade my room to studio to have a better room
Reviewed by Monem H a TripAdvisor traveler 7th March 2022
"Bad experience this time"
The room services was really trouble we called them to come and refill the toilet with the necessary items ( towel, cotton etc) and no one even come. In overall we are not satisfied this time.
I hope that they can pay attention since we are not staying in a normal room
Reviewed by Ibrahim a TripAdvisor traveler United Arab Emirates 9th December 2021
"Nice place but"
Nice hotel with great services. However, I had a citation in which I was judged by my culture and my ability to talk. Unfortunately, it was the front desk management who judge me.
I guess there is a need for an enduction course so employees just do the services withought judging people. I was trying to discuss the service with the management however they either judge me or judge their own employees based on their personal opinion. I think there is a need for a corporate policy to minimise these practices .
Otherwise, the hotel is great.
Reviewed by Kamal Y a TripAdvisor traveler Abu Dhabi 24th September 2021
"Lovely first stay in Al Ain"
We escaped the humidity of Abu Dhabi to stay for a couple of nights in Al Ain. We really enjoyed ourselves, the room was very clean and comfortable, all of the staff were friendly and helpful. Breakfast buffet was very very good and included a variety of cuisines, in the evenings we ate in Trader Vics, all the food was excellent. The pool was good, cooled and very clean. There was construction of an outside area going on which was a little noisy but that really was the only negative and I’m sure that will only be short term. Otherwise it was a great staycation, Thankyou.
Reviewed by Jayneh a TripAdvisor traveler United Kingdom 12th August 2021
It was our first time to stay in Rotana, I must say that definitely we will come back again. They offer a very good service, full support for all your needs and kind hospitality. Two thumbs up for Rotana team. Thank you so much as well for the complimentary cake!
Reviewed by PamReyel a TripAdvisor traveler United Arab Emirates 26th June 2021
"I am excited"
when i stay in rotana hotel it is wonderful hotel and quiet And every time i will vist rotana hotel because it is the best hotel in alain also i like the view i saw a swimming bool it is very nice The service is excellent for them
Reviewed by Ashwagalain a TripAdvisor traveler 30th May 2021
Just stayed at AlAin Rotana in the Falaj suite - totally amazing! Separate bedroom, kitchen, lounge and dining areas! The best bit - you walk straight out onto the Falaj pool 💕
It doesn’t get much better when staying in AlAin!
Reviewed by L a TripAdvisor traveler United Arab Emirates 2nd March 2021
"Perfect Stay despite the wait"
Despite being rushed off their feet at this busy time, nearly all the stall put customers first perfectly. Having requested a specific suite a month ago, I was a little surprised to be told there would be a 45-60 minute wait for the room to be ready. Their safety policy, I think, is the best I've seen, so the wait is worth it. Unfortunately, it ended up being 90 minutes!
However, the rest was faultless. Cleaners to room service to the lifeguard (Christian) were wonderful, and being able to check out from the room is reassuring.
A bigger range on their room service menu would be nice, but all the meals were perfectly cooked, reasonably priced, and decent portions.
A wonderful escape. Wouldn't stay anywhere else in the Garden City!
Reviewed by Journey a TripAdvisor traveler 29th December 2020
Best choice The best hotel in al ain
Junyoung (All Others) 25th March 2020. Source: Hotels.com
Always stayed at the Al Ain Hilton or Intercon, but will be using the Rotana from hereon in. Good: Good pool. Upgraded to poolside 2-bed family chalet. Received a tyre puncture in the car park of the hotel and was immediately assisted with the tyre change. Extremely courteous, although staff have always been since it opened back in 1998.
Neil United Arab Emirates 22nd March 2020. Source: Booking.com
Samar Joudi337 20th March 2020. Source: Google
VC Cheang 17th March 2020. Source: Google
Long weekend break Good: Excellent pool, play area and restaurants. There was a very noisy wedding on 2nd day but they moved us without hassle. Not sure how much of an issue it would be in busier times
Bad: Not allowing my daughter and I to swim near the bar area which is only place undercover. Hotel was empty with no customer or bar staff to be seen yet on the 4th day it became an issue
Lee United Kingdom 16th March 2020. Source: Booking.com
Great rooms, nice facilities, and staff resolved a problem with my booking. Recommended!
Adam Kelly 14th March 2020. Source: Google
Exceptional Good: Great suite Very helpful staff Excellent food Best hotel in Al Ain
John United Kingdom 13th March 2020. Source: Booking.com
Very Good Good: الموقع المرافق الموجودة في الفندق واشكر الأستاذ ايمن علي جميع ماقدمه لي ولعائلتي من حسن الضيافة وسرعة الاستجابة لمطالبي
Amel United Arab Emirates 12th March 2020. Source: Booking.com
Uae Uae 10th March 2020. Source: Google
I went to so many different hotels and this is the best hotel
Zaid Abdullatif 10th March 2020. Source: Google
Great apart from the noise Good: Comfortable and clean room.
Bad: Noise in the evenings coming from the pool area and trader vics garden area particularly on Thursday and Friday evening. I think the hotel staff could do much more to reduce the disturbing noise until late at night.
Daniel Oman 10th March 2020. Source: Booking.com
Weekend getaway A good hotel and excellent facilities which was let down significantly by poor and slow service at the pool restaurant and dirty, empty meal trays scattered all over the pool area, bar and sun loungers which had not been cleaned away. Otherwise a comfortable stay and very good rooms
Andrew (Family) 8th March 2020. Source: Hotels.com
Very nice pool view, great people, good beer
Sami Oweis 8th March 2020. Source: Google
i just love this place
emine cetinkaya 7th March 2020. Source: Google
Exceptional Good: من الاستقبال حتى الخروج من الفندق الموظفين بشوشين وحسن التعامل الفطور متنوع وجيد
Majed Saudi Arabia 6th March 2020. Source: Booking.com