There are dip in the mattress just at the centre of gravity of the body. Which gave body pain while sleeping. Mattress need to be changed. Food is expensive and very limited options for vegetarians. TC
Reviewed by Aruna a TripAdvisor traveler United Arab Emirates 3rd December 2022
"Excellent experience for a double birthday celebrations"
I celebrated my birthday with a colleague and our group of 10 booked 4 rooms where we stayed for 1 night.
There reception service on check in and out was totally stress free, friendly and efficient. The rooms were perfect and spacious, very clean and of very high standards. The pool was awesome and staff were very friendly. The Trader Vic staff that hosted us for the birthday dinner were totally professional and assisted us with the choice of our dishes for the evening.
To make it so memorable and fitting for the occasion, the hotel gave all of us free breakfast at their Zest restaurant including our other 3 friends who had joined us.
It was just the right spot for a double birthday celebration with families and friends.
Check it out when you are in Al ain!!
Reviewed by Peni a TripAdvisor traveler 30th October 2022
"Appreciate the resepction Mirza his welcoming and smile during the check in and how is fast and goodness with us"
Thanks and appreciate all the stuff the working un alain rotana hotel they are professional people and we have been very happy to be here and spending our days in the hotel appreciate you and all staff specially Mirza.
Reviewed by Fahdalameri a TripAdvisor traveler United Arab Emirates 3rd October 2022
"Stay for a business visit"
A great property with plenty of restaurants, outdoor swimming pools.
Staff are highly qualified and professional.
Rooms are spacious and soundproof.
Location central in Alain with short distance drive to all major attractions.
My #1 hotel in Alain.
Reviewed by Nasser_A a TripAdvisor traveler 10th September 2022
Its the best hotel in alain
Service is perfect
I would like to thank mr Ayman front office manager for the perfect cooperation and his kindness
Even mr Jhan assistant food and beverage manager
Thanks for every one working there
Reviewed by Kenanooo a TripAdvisor traveler United Arab Emirates 24th August 2022
Super accommodating the all staff, nice view, very neat and comfortable rooms. The food was good. The pool was clean also the jacuzzi. Very relaxing the place and the ambiance. Super attentive the staff.
Reviewed by Tinytineee a TripAdvisor traveler 2nd May 2022
Best calming resort.Management excellent. I would greatly appreciate the reception peronell especially Mr Kaleem, Mr Mohammad and Mr. Level for their highly professionalism. Room service and food are excellent
Reviewed by Musaj a TripAdvisor traveler Abu Dhabi 30th April 2022
"Very good stay as always"
The stay was very good and comfortable , the staff are very nice and friendly as well
When entered the classic room the door was already open and the room looks old and not clean so i had to pay more to upgrade my room to studio to have a better room
Reviewed by Monem H a TripAdvisor traveler 7th March 2022
"Bad experience this time"
The room services was really trouble we called them to come and refill the toilet with the necessary items ( towel, cotton etc) and no one even come. In overall we are not satisfied this time.
I hope that they can pay attention since we are not staying in a normal room
Reviewed by Ibrahim a TripAdvisor traveler United Arab Emirates 9th December 2021
"Nice place but"
Nice hotel with great services. However, I had a citation in which I was judged by my culture and my ability to talk. Unfortunately, it was the front desk management who judge me.
I guess there is a need for an enduction course so employees just do the services withought judging people. I was trying to discuss the service with the management however they either judge me or judge their own employees based on their personal opinion. I think there is a need for a corporate policy to minimise these practices .
Otherwise, the hotel is great.
Reviewed by Kamal Y a TripAdvisor traveler Abu Dhabi 24th September 2021
Best choice The best hotel in al ain
Junyoung (All Others) 25th March 2020. Source: Hotels.com
Always stayed at the Al Ain Hilton or Intercon, but will be using the Rotana from hereon in. Good: Good pool. Upgraded to poolside 2-bed family chalet. Received a tyre puncture in the car park of the hotel and was immediately assisted with the tyre change. Extremely courteous, although staff have always been since it opened back in 1998.
Neil United Arab Emirates 22nd March 2020. Source: Booking.com
Samar Joudi337 20th March 2020. Source: Google
VC Cheang 17th March 2020. Source: Google
Long weekend break Good: Excellent pool, play area and restaurants. There was a very noisy wedding on 2nd day but they moved us without hassle. Not sure how much of an issue it would be in busier times
Bad: Not allowing my daughter and I to swim near the bar area which is only place undercover. Hotel was empty with no customer or bar staff to be seen yet on the 4th day it became an issue
Lee United Kingdom 16th March 2020. Source: Booking.com
Great rooms, nice facilities, and staff resolved a problem with my booking. Recommended!
Adam Kelly 14th March 2020. Source: Google
Exceptional Good: Great suite Very helpful staff Excellent food Best hotel in Al Ain
John United Kingdom 13th March 2020. Source: Booking.com
Very Good Good: الموقع المرافق الموجودة في الفندق واشكر الأستاذ ايمن علي جميع ماقدمه لي ولعائلتي من حسن الضيافة وسرعة الاستجابة لمطالبي
Amel United Arab Emirates 12th March 2020. Source: Booking.com
Uae Uae 10th March 2020. Source: Google
I went to so many different hotels and this is the best hotel
Zaid Abdullatif 10th March 2020. Source: Google
Great apart from the noise Good: Comfortable and clean room.
Bad: Noise in the evenings coming from the pool area and trader vics garden area particularly on Thursday and Friday evening. I think the hotel staff could do much more to reduce the disturbing noise until late at night.
Daniel Oman 10th March 2020. Source: Booking.com
Weekend getaway A good hotel and excellent facilities which was let down significantly by poor and slow service at the pool restaurant and dirty, empty meal trays scattered all over the pool area, bar and sun loungers which had not been cleaned away. Otherwise a comfortable stay and very good rooms
Andrew (Family) 8th March 2020. Source: Hotels.com
Very nice pool view, great people, good beer
Sami Oweis 8th March 2020. Source: Google
i just love this place
emine cetinkaya 7th March 2020. Source: Google
Exceptional Good: من الاستقبال حتى الخروج من الفندق الموظفين بشوشين وحسن التعامل الفطور متنوع وجيد
Majed Saudi Arabia 6th March 2020. Source: Booking.com